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Heartme

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Postage & Handling

All packages are sent though Australia Post. We cannot guarantee delivery turn around time, but may be anywhere between 2-5 working days. [international 6-10 working days] 

TRACKING
Not all items come with tracking [within aust] You will be notified via email of delivery status with your tracking numbers if applicable, once your order is on its way. All international packages are now tracked and we have tried to keep costs down where possible to accommodate, any questions on postage costs just let us know via email.

We are not responsible for lost packages.

EXPRESS  |  is available within Australia for an additional $5. Please add the express update to your cart for purchase.
INTERNATIONAL EXPRESS  |  is available, please contact for your shipping quote.


Make turn around time


READY TO SHIP  |  We are making select items as ready to ship, thou there may be up to 2-3 working days for processing, plus the postage times to your area. these items will have ready to ship in their description. 

MADE TO ORDER  |  some items are made to order, you will see this when selecting an option. this means your order will be made and may take up to 3 weeks making time.

SALE ITEMS  |  may take additional days, depending on order load during sale dates.


Refund and Exchange 


Refunds and exchanges are available upon application on some items. Customer must contact us immediately to discuss an agreed arrangement. Shipping both ways must be paid by customer. Item MUST be in original condition.
If for some reason the item is faulty upon receiving, an exchange can be made if stock is available. Sale items are final, no refunds or exchanges.


Please never hesitate to contact us if you have any questions or concerns. x 


info@heartme.com.au